Want to watch this video? Sign up for the course here. Or enter your email below to watch one free video.

Unlock This Video Now for FREE

This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.

Any incident of a near miss must be recorded and those involved given the opportunity to discuss the situation, this is a case of reflecting and ensuring systems and procedures are in place to support staff and others in line with organisational policy and procedure.

Identify the range of support, both short and long-term, available to those affected by a near miss or violent incident. Underline the need to provide support to those directly affected and the wider organisational benefits of this.

Certain Actions may need to be taken after a near miss or violent incident. The following questions provide a useful guide, but this is not exhaustive.
•  Has the individual been injured or has a near miss occurred?
•  Did they need medical or any other assistance?
•  Did they remove themselves to a place of safety?
•  Have they reported the incident?
•  Have they completed an incident report form?
• Were the police called?

If the incident was not documented on the appropriate form, signed and dated, then officially it did not happen. Investigation of violence and aggression against individuals is important to look at, to decide if any additional control measures can be put in place to manage the risk in the future.

Post-incident support may involve:
• The individual’s line manager,
• Occupational health services,
• Employee counselling services,
• HR (e.g. in relation to a phased returned to work), • and finally, Victim Support and the Criminal Injuries Compensation Authority

The Debrief session after any violent incident should be completed to ensure all information is recorded, all parties have been medically seen or will be attending either a hospital, a G.P. or a walk-in clinic and that support and be signposting to relevant agencies is provided. Talking about incidents and their outcomes is important so individuals do not feel isolated or unsure if their actions were appropriate.