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Communication is the backbone of all situations that you may find yourself in and be able to use a complete communication approach is always the first option that we advise. What is being communicated during any conflict is the most important aspect of dealing with the situation, as around 55% of communication is Body Language. This includes facial expression, body posture, gestures, eye movement, touch and use of space. 38% of communication is Tone of Voice, it isn't what we say but how we say it. It's the language we use, the way we construct sentences, the sound of our words and the level of our voice. Only around 7% of communication is the actual words, so what you are saying is a very small part of the communication process.

The Communication Cycle is the process of taking part in a conversation and this occurs every time you speak to another person. The SENDER thinks about what to say and ENCODES it, then SENDS the message to the RECIEVER, who DECODES the message. The RECIEVER thinks of a reply and ENCODES it, then sends it back to the SENDER as FEEDBACK, either as an answer to the question or, to what’s been said. The only possible issue may be that of background noise.

So our body language, the tone of voice and spoken words make up our communication. How we receive it can be by our perception or maybe only by hearing what we want to hear. It could be misunderstood in the way its delivered, especially if the body language displayed is different from what’s been said, for example; by smiling while saying aggressive words.

There can be many barriers to effective communication, Interpretation is how people interpret things in different ways. English may not be their first or even second language and the Use of languages such as using jargon talk or complicated words may confuse the person.

The norms of social interaction vary greatly in different cultures, as do the ways in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings. Other barriers to effective communication can be if people have differences in perception and viewpoint, such as if both have a different idea of what is being communicated and different views of potential outcomes. Also, the person may have a Physical disability such as hearing or speech difficulties which can also have an impact on the communication cycle.