Conflict Management Level 2 (VTQ)
25 videos, 1 hour and 24 minutes
Course Content
- Introduction
- Conflict Management
- Defusing potentially dangerous situations
- Understand the difference between aggression, assertiveness and passive
- Dynamic risk assessment
- Reactions and diffusion
- Step by step processes
- Regulations
- Post near miss and violent incidents
- Causes and triggers
- Safe distances
- Fight or flight
- Use of force and the law
- Communication
- Verbal and non-verbal communication skills
- Expectations and prejudice
- Recognising danger signs
- Cultural differences
- Practical Scenarios
- Summary
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Get StartedIn this scenario we look at how to deal with two arguing colleagues.