Expectations and prejudice
Unlock This Video Now for FREE
This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.
Effective Communication: Importance of Positive and Non-Verbal Communication
Positive Communication
Positive communication involves clear, professional, polite, fair, and consistent interaction. It avoids jargon, slang, and considers cultural needs.
Key Points:
- Clear and professional communication
- Avoidance of jargon and slang
- Awareness of cultural needs
- Building rapport and encouraging positive behaviour
Non-Verbal Communication
Non-verbal communication encompasses gestures, body language, and facial expressions, often conveying messages beyond spoken words.
Aspects of Non-Verbal Communication:
- Body posture and stance
- Hand movements and gestures
- Head gestures, such as nodding or tilting
- Facial expressions and emotions
- Eye contact and blinking patterns
- Appearance and attire
Importance of Self-Reflection:
Conscious consideration of non-verbal cues is vital, as unconscious actions may convey unintended messages.
Effective Verbal Communication
Verbal communication involves active listening, paraphrasing, and respectful responses.
Strategies for Effective Verbal Communication:
- Engage in active listening
- Use paraphrasing to demonstrate understanding
- Summarise the conversation to display attentiveness
- Respectful and considerate responses
Conclusion
Mastering positive and non-verbal communication is essential for effective interactions. Practising clear, respectful dialogue and being mindful of non-verbal cues fosters understanding, builds relationships, and promotes successful communication.