Expectations and prejudice

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Effective Communication: Importance of Positive and Non-Verbal Communication

Positive Communication

Positive communication involves clear, professional, polite, fair, and consistent interaction. It avoids jargon, slang, and considers cultural needs.

Key Points:

  • Clear and professional communication
  • Avoidance of jargon and slang
  • Awareness of cultural needs
  • Building rapport and encouraging positive behaviour

Non-Verbal Communication

Non-verbal communication encompasses gestures, body language, and facial expressions, often conveying messages beyond spoken words.

Aspects of Non-Verbal Communication:

  • Body posture and stance
  • Hand movements and gestures
  • Head gestures, such as nodding or tilting
  • Facial expressions and emotions
  • Eye contact and blinking patterns
  • Appearance and attire

Importance of Self-Reflection:

Conscious consideration of non-verbal cues is vital, as unconscious actions may convey unintended messages.

Effective Verbal Communication

Verbal communication involves active listening, paraphrasing, and respectful responses.

Strategies for Effective Verbal Communication:

  • Engage in active listening
  • Use paraphrasing to demonstrate understanding
  • Summarise the conversation to display attentiveness
  • Respectful and considerate responses


Mastering positive and non-verbal communication is essential for effective interactions. Practising clear, respectful dialogue and being mindful of non-verbal cues fosters understanding, builds relationships, and promotes successful communication.