Conflict Resolution Mastery: Empowering Effective Conflict Management Skills Course

Navigate Conflict, Foster Harmony: Unlock the Skills of Effective Conflict Management with our training course today.

What is Conflict Management?

Conflict management is the practice of resolving disputes constructively between individuals or groups. It involves effective communication, listening, negotiation, and problem-solving to find mutually acceptable solutions. It promotes understanding, cooperation, and prevents escalated conflicts, benefiting relationships, teamwork, and environments.

About the Conflict Management Level 2 (VTQ) Training Course

Learn conflict resolution methods and processes to peacefully end conflicts. Suitable for anyone in potential conflict situations, you'll gain skills to defuse conflicts and achieve positive outcomes. 

You can learn using our video online training or if you prefer, we offer face to face training at your workplace nationwide.  Contact us for more details or to book. This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training. This course is available as a virtual remote class taught by a real instructor through our unique virtual training platform. Take your course from the comfort of your home or work and gain the same qualification as a traditional classroom course.

More about the Conflict Management Level 2 (VTQ) Training Course

Preview the course content:

Section 1


3 mins
2 videos
This section includes:
  • Course Introduction 2:11
  • Conflict Management course overview 1:48
Section 2

Conflict Management

39 mins
16 videos
This section includes:
  • Defusing potentially dangerous situations 2:36
  • Understand the difference between aggression, assertiveness and passive 4:37
  • Dynamic risk assessment 2:05
  • and more...
Section 3

Practical Scenarios

38 mins
6 videos
This section includes:
  • Calming an angry family member 6:24
  • De-escalating an angry parent 9:02
  • Arguing colleagues 6:36
  • and more...
Section 4


2 mins
1 videos
This section includes:
  • Course Summary 2:07

Three Easy Steps to learning Conflict Management Today

1 Pay

Sign up and pay £24.95 + VAT and start your training straight away or enquire for group rates. You will receive 8 months of access to the videos, a printable student manual, an optional weekly video refresher email and a 3-year certificate and 3 hours certified CPD credits. Learn more

2 Pass

Take the video training and multiple choice test. Don't worry, you get another try if you don't pass. And your progress is saved, so you can leave and come back as often as you like. Learn more

3 Print

Print your certificate and verified CPD time statement and that's it! Your training is complete until it's time to renew again. So you don't forget, we'll send you a reminder email when your training is expiring. Learn more

Frequently Asked Questions

Which occupations use this course?

The Conflict Management Level 2 (VTQ) Course is perfect for:

  • Reception workers
  • Nurses
  • Doctors
  • Care workers
  • Police
  • Social workers
  • School workers and teachers
  • Hospital staff
  • Public transport
  • Sales staff
  • Employees and employers where conflict is possible

I want to complete a short practical module after completing the online course, is this possible?

We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Learn more about ProTrainings training

ProTrainings Europe has produced over 350 video online courses and we also offer training at your workplace or at regional training centres nationwide

Endorsed training as video online, blended, classroom or virtual to meet your busy life. Choose from over 350 courses all CPD Certified with Evidenced Based Learning statements.

Discounts off future courses and company training solutions. Phone 01206 805359 for more information.

Benefits of Choosing ProTrainings for your Conflict Management Course

Train anywhere, on any device
Get Certified the Same Day
Unlimited Test Retakes
Your Progress Auto-Saves
Print Your Certificate Immediately